Last updated: August 31, 2026
Accord Quality Operations for Jira Service Management (“Accord”) is independently published. In these terms, “we” means the Accord publisher. By installing or using Accord, you agree to these terms.
1. Where Accord comes from
Accord is installed through the Atlassian Marketplace and runs inside Atlassian’s platform. Atlassian’s Marketplace terms and the terms for your Jira products also apply.
2. Who may install and use Accord
Your organization must allow you to install Accord on its Jira site. Your organization is responsible for choosing who can use Accord and how review information is used.
3. What Accord is for
Accord is designed to help an organization review completed support work and improve its service process. People remain responsible for interpreting the results and making decisions.
Accord is not legal advice, a human-resources process, or a replacement for independent human judgment. Your organization is responsible for using review information fairly and following the laws and workplace policies that apply to it.
4. Service availability
We work to keep Accord dependable, but we cannot promise that it will always be available or free from errors. Accord also depends on Jira, Jira Service Management, and other services operated by Atlassian, which are outside our control.
5. Information entered into Accord
The privacy policy explains what Accord stores and why. Your organization is responsible for making sure that notes and other information entered by reviewers are suitable for the workplace and allowed by law.
6. Pricing, cancellation, and uninstalling
Trials, subscriptions, billing, and cancellation are handled through the Atlassian Marketplace. You can stop using Accord by uninstalling it. After uninstalling, stored app data is handled according to Atlassian’s platform and Marketplace terms.
7. Changes
We may update these terms as Accord changes or legal requirements change. The current version and its date will remain available on this page.
8. Contact
Send questions or legal notices to support@accordquality.com.