Support hours
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays.
We aim to reply to general questions within two business days. If Accord is preventing your team from working, we aim to reply within one business day. To report a possible security problem, follow the steps on our security page.
Using Accord
Get help installing the app, choosing who can use it, creating review plans and forms, completing reviews, or understanding the dashboard.
Privacy questions
Ask what Accord stores, request a copy of information connected to you, or ask whether it can be deleted.
What to include
- your team’s Jira website address, such as your-company.atlassian.net;
- what you were trying to do;
- what you expected to happen and what happened instead;
- the approximate date and time, including your timezone; and
- the error message shown by Accord, if there was one.
Please protect customer information. Do not send ticket descriptions, customer messages, email addresses, attachments, reviewer notes, passwords, access tokens, or your complete Jira search rules.